Customer Care Giant TTEC Hit By Ransomware

Customer Care Giant TTEC Hit By Ransomware

Exploit: Ransomware

TTEC: Customer Support Provider


Risk to Business: 2.636 = Moderate TTEC, a growing customer support provider, has been hit with a suspected Ragnar Locker ransomware attack. The company handles customer support calls on behalf of an array of major companies including Bank of America, Best Buy, Credit Karma, Dish Network, Kaiser Permanente, USAA and Verizon. Around September 12, company data was encrypted and business activities at several facilities were temporarily disrupted. The incident is under investigation.

Customers Impacted: Unknown
How It Could Affect Your Customers’ Business: Ransomware is always a disaster. Ragnar Locker operators recently threatened additional repercussions to companies that contact law enforcement officials after a successful attack.

Risk Levels:
1 - 1.5 = Extreme Risk
1.51 - 2.49 = Severe Risk
2.5 - 3 = Moderate Risk

*The risk score is calculated using a formula that considers a wide range of factors related to the assessed breach.

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