There are new possibilities for small businesses looking to optimize their telephony solutions. Using Microsoft Teams as a phone system is a viable option for more and more organizations. The platform increases your flexibility and includes features absent from traditional office phone systems, all without sacrificing call quality.
You’re likely already aware of Microsoft Teams, a video conferencing and collaboration tool commonly implemented as part of a complete Microsoft package for businesses. The Microsoft Teams Phone System turns the platform into a cloud-based phone solution for small businesses.
Teams subscriptions include Teams Phone and enable calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the PSTN in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.
However, the overriding benefit of using Microsoft Teams as a phone system is that it centralizes more work functions into a platform your employees already use and are familiar with. Today we’re looking deeper into the other benefits that come with switching your business phone service to Microsoft Teams.
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Examining the Benefits of Using Microsoft Teams as a Phone System
Switching business telephony needs to Microsoft Teams, or bundling that capability into the platform, provides organizations benefits along three major pathways — modern features, a single solution, and complete Microsoft integration. Let’s examine each a bit further.
Modern Phone System
- Enterprise-grade phone system — The service comes complete with high-quality, reliable audio and traditional phone features like shared lines, call forwarding, call queues and auto attendants.
- Easy setup — There is no additional hardware to install or manage.
- Intelligent call management — Coordinate calls, texts, and voicemails, so no requests fall through the cracks.
- Voicemail-to-email — Easily listen to or read your transcribed voicemails from any computer, mobile device, desk phone, and inbox.
- Smart contacts — You gain access to email, phone, meeting, and file history, plus you can add notes to track even more information.
All-in-One Solution
Using Microsoft Teams as a phone system allows businesses to greatly simplify communications by bringing together phone, text, conferencing, meetings, and messaging in one centralized location. You’re able to call from anywhere, on any device, thanks to the cloud, and will get a consistent experience as well — across web, desktop, and mobile apps, along with desk and conference phones.
Because it’s all one system, you can turn any chat into a voice call or video meeting and share your screen with one click.
Built Into Microsoft 365
- Built-in Apps — Use Word, Excel, PowerPoint, and OneNote right within the context of a call or meeting.
- Simplify IT — Set up and manage in the same admin console as the rest of your Microsoft 365 services.
- Outlook integration — Schedule and join online meetings right from your calendar, and automatically keep your email and voice contacts in-sync.
- Strong security — Microsoft’s cloud gives you built-in compliance, security, and privacy.
- One provider — Save money on all your communications with a low, monthly price and one point of contact. You’ll no longer have to have separate arrangements solely for telephone services.
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Dial Up Premium IT Support with Arnet Technologies
Arnet Technologies has more than a decade of experience in delivering premier managed IT services to businesses across Ohio. At the forefront is our superior customer service. We take care of the details and allow you to focus on growing your business.
When using Microsoft Teams as a phone system you’ll want a partner that can walk you through all the options and calling plans available to find the best fit and features. Arnet Technologies covers the entire scope of IT services and delivers the customer experience you need at every step.
- We acknowledge and confirm all service tickets within 12 minutes.
- Every client is assigned an Account Manager to offer expertise to identify gaps now and plot out next steps.
- We don’t shy away from in-person visits and will be onsite when you need us.
- We’re a certified Microsoft Silver partner with a proven track record of finding optimal solutions with their specific tech stack
With Arnet Technologies you can use Microsoft Teams as your phone service to realize new benefits. Connect with our team today for a free consultation.
