Sensitive data of this sort is a valuable commodity. This information could be used for blackmail, fraud, spear phishing, BEC and so much more nastiness.
Confidential information for 260,000 attorney disciple cases stole from the State Bar of California
How softphones improve business performance
When working remotely, there are many tools you can use to communicate with your colleagues and clients. You have email, analog phone calls, internal discussion forums, and issue tracking software. However, if you want to dramatically improve business performance, softphones are the way to go.