The ability to communicate effectively is a key priority for any business. It’s a driver of growth and an enabler of better workplace productivity. That’s why so many companies are moving away from the limitations and high costs of traditional landlines to internet-based telephony systems. Voice over internet protocol (VoIP) provides the performance, flexibility, and savings businesses need to enable growth and increase adaptability in a constantly evolving market.
Connectivity
The great thing about VoIP is that it offers a software-based solution, typically through web-based or mobile apps. That means you can use virtually any internet-connected device to make and receive phone calls, provided it has a microphone and speaker or a headphone port. You can connect deskphones, smartphones, tablets, laptops, and computers, no matter what operating system they’re running on, to enable total workforce mobility.
Performance
VoIP has come a long way over the past 10 years to the point where it can take advantage of faster internet connections and enable full-duplex video conferencing between teams all over the world. Using current protocols, dedicated bandwidth, and performance optimization in real time, VoIP can offer better call quality and eliminate many of the limitations and issues that arise from conventional landlines.
Flexibility
The ability to scale seamlessly with demand is imperative for any organization in today’s fast-paced market. Since VoIP solutions are largely software-defined, adding a new user is often just a matter of opening a new account for them. They can then use a company-issued device or their own smartphone to handle calls. Allworx offers five models designed for up to 180 users per site, with the ability to scale to up to 60 concurrent calls.
Budgeting
VoIP technology offers greatly improved cost efficiency over traditional landline telephony. If you’re solely reliant on landlines, you never know how much your bill is going to be until you get it at the end of the month. International phone calls, particularly between mobile devices, can also be extremely expensive. With VoIP, all internet calls and video conferencing calls are free, and all you pay is a predictable monthly subscription fee per user.
Redirecting
Business-grade VoIP solutions provide all the same functions of enterprise PBX systems but at a fraction of the price. One of these is the ability to configure auto attendants and instant call handoffs to ensure callers get to speak to the right person and department as soon as possible. Once the caller has navigated through the call menu system, their call will be routed to the first available employee on the device they’re using, whether it’s their deskphone or, if they’re not in the office at the time, their personal smartphone.
Familiarity
Familiarity breeds comfort and productivity, and no one likes being forced to use a system that they’re not familiar with unless they can see the advantage in doing so. VoIP provides a highly customizable and feature-rich solution that works on any internet-connected device. This way, your employees can use their own devices for work instead of having to carry around two phones with them or trying to familiarize themselves with devices they’re not used to.
Management
VoIP also makes life easier for administrators and, if you have a managed solution, there’s no need for any extra work on your end at all. With a cloud-based VoIP solution, for example, administrators can keep track of all their endpoints from a browser-based configuration panel that’s accessible from anywhere. They can track user accounts, revoke access rights to former employees or compromised accounts, add new users at the click of a button, and much more.
Allworx is the VoIP solution you can depend on for building a scalable communications infrastructure that drives business growth. Call us today to find out how.
Download our free eBook!
Take the first step to realizing all the benefits of flexible, affordable, and feature-rich communication systems by reading our free eBook: VoIP: Internet-based Phone System Chock Full of Features.
