IT Support Services
Get the support you need, when you need it, from a team of certified technicians dedicated to your success
Call us today at 1-888-487-0720
Let’s work together
Contact us for a secure, cost-effective, managed IT that WORKS
Our support team is an extension of your business, you are not just a client, we are a part of your team. We will always go the extra mile to make sure todays problems do not come back tomorrow.
Your employees should be focused on work, staying productive and using technology as an asset for efficiency. A break/fix solution is not enough, anyone can fix a computer. At Arnet Technologies, our job is to make sure you do not have to call us for problems, we aim to address issues before they are a problem.
Our proactive management strategy enables you to focus on your business, with the peace of mind that the Arnet Support team is working in the background to keep your employees productive with the right tools in place.
Responsive Support
Our support team is dedicated to responding to support requests as soon as possible
On-Call Support
Our team is on call 24x7 in order rectify issues that may happen outside of office hours.
Local Technicians
Our support team is based in Columbus, OH, available for on-site support for hardware issue
Remote Support
90% of support requests can be completed remotely through our best in class technology resources.
Standardized Equipment Training
We standardize our hardware so every technician has the training necessary to fix hardware and software issues quickly and efficiently.
Around the Clock Monitoring
If your network goes down, our service department gets alerted to address the issue before it becomes a problem for your team.
Proactive Management
Our support team proactively manages your network, aiming to catch and correct issues before they happen.
Ticketing Dashboard
View a dashboard of your tickets to track user support requests, open ticket status, managing projects and more
Customized Support Dashboard
Transparency for our clients is important, so you have the option to receive a customized support dashboard for internal tracking of IT support issues and ongoing projects. Some features include:
- Average response time
- Tickets per user
- Tickets opened
- Ticket summary
- Project management