Unauthorized user gains access to Tomo Drug Testing’s personal data

Exploit: Unauthorized database access
Tomo Drug Testing: Medical laboratory providing drug and screening services

Risk to Small Business: 1.888 = Severe: An unauthorized user gained access to Tomo’s customer database, which contained a treasure trove of personal data. Upon discovering the access, Tomo hired an external forensic firm to investigate the incident, which confirmed that customer data was either deleted or removed from the database. Although Tomo can’t confirm that hackers downloaded data, they are charged with notifying their customers and regulatory bodies of the incident. This could bring additional expenses and revenue reductions to the drug testing company. Moreover, the company will certainly face additional criticism and scrutiny for its lengthy reporting process and the sensitive nature of the compromised information in question. The breach occurred on July 1, 2019 but wasn’t officially reported until this week.

Individual Risk: 2.142 = Severe: Tomo confirmed that personal data, including names, driver’s license numbers, Social Security numbers, and drug test results could be compromised. The drug testing company has set up a designated helpline, and they encourage those impacted by the breach to acquire a free credit report to identify abnormalities.

Customers Impacted:  Unknown
How it Could Affect Your Customers’ Business: : Although Tomo states that data privacy is one of their top concerns, their actions say otherwise. Companies demonstrate their priorities by actively securing their customers’ data and by having a response plan ready in case a breach occurs. Knowing what happens to data after it is stolen and having deliberate channels to communicate this information to your customers are both critical to hastening the recovery process and restoring customer confidence in your brand.

Risk Levels:

1 - 1.5 = Extreme Risk
1.51 - 2.49 = Severe Risk
2.5 - 3 = Moderate Risk

*The risk score is calculated using a formula that considers a wide range of factors related to the assessed breach.