This incident illustrates the complicated debate surrounding ransomware attacks. $400,000 is an expensive ransom, but local municipalities can quickly spend more as they endure the arduous process of recovering their systems. As Lodi demonstrates, this process can take months, and success isn’t a guarantee.

Research shows that customers are unlikely to return to a platform that compromises their personal data, making cybersecurity not just a technological issue but a bottom-line priority. Providing comprehensive care to those impacted by a breach allows companies to put their best foot forward toward restoring the customers’ confidence, and, hopefully, retaining their business.

A ransomware attack is a costly ordeal with broad consequences that extend beyond the immediate expense of restoring system access. In this case, Park DuValle’s entire business was crippled, making the $70,000 ransom payment the least of their financial worries. It’s a reminder that having the tools necessary to respond to a ransomware attack is part of the cost of doing business in today’s digital environment.

A holistic ransomware response plan is a mission-critical component of any organization. This plan, which must include everything from attaining the right insurance policy to determining a philosophical position on paying ransom demands, can mitigate the consequences of an attack. In this case, New Haven Public Schools had the backups in place to avoid paying a ransom and to quickly restore operations.

A holistic ransomware response plan is a mission-critical component of any organization. This plan, which must include everything from attaining the right insurance policy to determining a philosophical position on paying ransom demands, can mitigate the consequences of an attack. In this case, New Haven Public Schools had the backups in place to avoid paying a ransom and to quickly restore operations.